The MTA announced in late April that it would stop using Twitter to post service alert messages for New York commuters and instead use its own tools and alert system.

However, MTA Acting Chief Client Officer Shanifah Rieara announced on Thursday, May 4 that the social media company “got the message.”

In her statement, Rieara said Twitter “cancelled plans to charge the MTA more than $500,000 a year for these alerts, so now no transit agency has to pay.”

In addition, MTA has received a written assurance from the company that the technical reliability of the platform will be guaranteed. This comes after the MTA involuntarily lost access to the platform on Friday, April 14 and Thursday, April 27, according to MTA officials.

Rieara added that the MTA will resume posting alerts on Twitter at 4 p.m. Thursday.

“We will continue to monitor closely to ensure Twitter lives up to the reliability standards our users deserve,” Rieara said.

While the MTA will continue to use Twitter, other ways for customers to get service alerts remain in effect. These include:

  • myMTA and TrainTime applications;
  • The MTA’s home page is at;
  • email reminders;
  • Short message.

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